Communication research
You create a campaign, test the creative, and build a brand image – but is the message reaching your audience as you intended?
At Inquiry, we examine how your communications are perceived by consumers – from campaign testing and brand image analysis to tracking performance over time. You can test what works, optimise your budgets and build a stronger brand.
This is how many days until you receive the results of the TrackLite survey, which is used to quickly measure campaign performance
Good communication is no accident
We consistently test, measure and optimise our communication activities
Modern communication involves hundreds of touchpoints: social media, TV, influencers, in-store packaging, and a friend’s opinion. A consumer might see a campaign on Instagram, but make a purchase based on what they see on the shelf. They might recognise a brand from TV, but it’s an influencer’s post that stirs their emotions.
That is why at Inquiry we test our communications at every stage: before a campaign is launched (pre-tests of creative assets and messaging), whilst it is running (tracking effectiveness, brand recognition and perception), and after it has ended (post-tests and analysis of the impact on brand image). We use both qualitative methods (interviews, focus groups, online forums) and quantitative methods (CAWI, eye-tracking, reach and engagement analysis).
The result is clear guidance: which elements of the campaign to strengthen, which to tweak, and which to cut, so that every penny of the budget works towards the brand’s image and sales.
Problems addressed by communication research
When should you consult communication research?
Before launching the campaign
You’ve got your creative work ready and your media budget planned, but you’re not sure if the message will work. A pre-campaign test will check whether the message is clear, whether it evokes the right emotions, whether it motivates people to act, and whether it stands out from the competition, before you spend millions on media.
When a brand’s image needs refreshing
When there is a risk that the brand is perceived as outdated, obsolete or poorly positioned against the competition. An image survey reveals how the brand is perceived by consumers (attributes, associations, emotions), where the gaps lie compared to the competition, and how to carry out effective rebranding or repositioning.
When you want to monitor the effectiveness of a campaign over time
The campaign has been running for several months, you’re investing a significant budget, but you don’t know whether it’s working or delivering results. Tracking surveys measure the key metrics – allowing you to respond in real time and optimise your campaign.
Once the campaign is over, you’ll want to measure the results
The campaign has ended, the budget has been spent – but did it achieve its goals? Did it improve the brand’s image? Did it boost brand awareness? A post-campaign evaluation shows what worked and what didn’t, what the actual impact was on brand awareness, perception and purchase intent – and what to improve in the next campaign.
When you’re testing a new message, slogan or positioning
You’re changing the tone of your communication, testing a new advertising slogan or a new way of talking about your brand or product. Testing your messages helps you identify which versions are the most understandable, the most persuasive, the most memorable, and the ones that create the right associations with your brand.
When you don’t know why your competitors are winning the communications battle
Your competitors have greater brand recognition, a better image and higher levels of engagement – but you don’t know what they’re doing better. A benchmark analysis of brand image and communication shows how your brand compares to the competition: which attributes are stronger, which are weaker, which messages work for your competitors, and what you can learn from them.
CONTACT US
Ask us about communication research
The best campaign is one that resonates with consumers – not just with the team and the board. After 30 years of working with brands, I know that effective communication isn’t down to chance, but to consistent testing: before, during and after the campaign.
I’d be happy to discuss your communication challenges.
Agnieszka Górnicka, CEO of Inquiry Ltd

ABOUT US
Who are we?
Inquiry is a full-service research agency operating in Poland and on international markets. For over 20 years, we have been helping brands make the right decisions by providing reliable insights from quantitative and qualitative research. We specialise in consumer analysis, purchase journeys and research for the retail sector. We believe that it is not data that shapes the future, but understanding it.
WHAT MAKES INQUIRy STAND OUT
What is it like to work with us?
understanding
Decisions over reports
Data is only useful if it leads to action. That’s why, instead of endless spreadsheets, you get the answers you’re looking for.
cooperation
A team that thinks alongside you
From our very first meeting, we focus on the decision you intend to make. We select methods and questions designed to guide you, step by step, towards achieving your goals….
comprehensive
Local insight, a broad perspective
We are a member of the international Ebeltof Group, which gives us access to the latest insights into global trends, which we then put to use for our clients.
How can we help you?
Quantitative and qualitative research
Research conducted abroad
Creating innovation
Innovation Groups
Omnibus Tracking
TrackLiteTM
Price Perception Survey
PriceVisionTM
Discover our projects
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RetailUnderstanding Furniture Choice Drivers in the Home Retail Journey
Industry:
Food RetailThe challenge:
Shaking off the image of an ‘expensive shop’ without lowering actual prices.Read
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Food & SnacksHow savoury snack flavours become iconic
Industry:
RetailThe challenge:
Conducting a quantitative survey in more than a dozen countries simultaneously, from Brazil to China and from the USA to AustraliaRead
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Watches & AccessoriesReviving a Swiss Watch Icon Across Former Yugoslav Markets
Industry:
Food RetailThe challenge:
Shaking off the image of an ‘expensive shop’ without lowering actual prices.Read
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